Due Dates & Late Fees
Please mark your due dates on your calendar.
- Utility bills are due upon receipt and considered delinquent if not paid on or before the due date.
- A 10 percent penalty will be assessed on the next business day following the due date.
- Late notices will be mailed after the penalty has been applied, and water will be shut-off 10 days after the original due date.
Billing dates and due dates can not be changed. These are set by the location of residences.
Not Receiving a Bill
If you have not received a utility bill after five days of billing, please call Utility Billing at 817-297-2201, ext. 1010 or Ext. 1020
Zone 1
- Billing date - 15th of the month
- Due date - 30th of the month
- Read dates - 1st - 30th of the previous month
Zone 2
Billing date - 30th of the month
Due date - 15th of the month
Read dates - 15th - 15th of the previous month
Extensions
The City of Crowley allows up to 3 extensions per year.
There are 2 ways to request an extension.
- You may come in to our office and request an extension. (Only customers listed on the account may apply for the extension, must have I.D. to verify)
- You can login to your secured account online and request one.
- When requesting an extension online make sure that you select "Service requests" and then under service select choose "Extension"
- Do not select to schedule a payment as this will not prevent you from being cut off if the date is after the scheduled cut off day.